Is it okay for me to share my experience with a Muslim brand?

Assalamualaikum everyone. I’m not sure what to do and would appreciate advice. Short version: I ordered something from a well-known Muslim brand and was excited to get it. I knew I wouldn’t be home the day it arrived, so I left clear delivery instructions with the courier. They didn’t follow them and the package was stolen. The courier admitted fault and told me the merchant should file the claim since they contract the carrier. I approached the brand with all the proof I had and asked them, in good faith, to help file the claim. I even checked online that usually the seller files these claims because they hire the delivery service. Instead, the brand offered two one-time options: 1) Resend my order if I pay a reshipment fee, or 2) Give full store credit for a future purchase. I chose option 1 but explained I shouldn’t have to pay the reshipment fee. The brand said once a courier marks an order delivered, they don’t cover reshipment fees. I asked the courier again and they said the merchant needs to file the claim. When I went back to the brand they refused to file it, insisting that because their system shows delivered they couldn’t help. I stayed calm and didn’t use abusive language, but I did ask to escalate to someone higher because I wanted clarity. They said they’d pass it on. I was exhausted and just wanted the product, so I told them I would pay the reshipment cost if they could tell me how. Then they replied that they double-checked and cannot reship items marked delivered, even if I cover shipping - and again said I must file a claim with the carrier. I broke down crying. It wasn’t cheap and dealing with this for a week has been really stressful. They told me one thing and then backtracked, which feels wrong. I feel others should know that this brand gave inconsistent information and refused to help as they first suggested. I have screenshots and full proof of the conversations so I’m not making this up. My question: Is it okay for me to go public with my experience - maybe make a video or post about it - sharing the facts and my messages? I don’t want to slander anyone, I just want to warn others and get advice on whether this is appropriate or if there’s a better way to handle it. JazakAllah khair for any guidance.