BPS: Armuzna Still the Weakest Point in 2026 Hajj Services
The Central Statistics Agency (BPS) released the 2026 Indonesian Hajj Service Satisfaction Survey (SKLHI) showing that services in Arafah, Muzdalifah, and Mina (Armuzna) still have the lowest satisfaction rate compared to other locations, despite an improvement from the previous year. Armuzna scored 79.70 points, below the airport (84.76), Makkah (82.59), and Madinah (82.53).
BPS head Amalia Adininggar Widyasanti stated that all service categories in Armuzna actually improved, especially consumption which rose 4.85 points to 81.16 and transportation which climbed 4.03 points. But, because Armuzna is the peak hub of worship with massive movement of pilgrims at once, this score signals that more attention is needed on service design during that busiest phase.
Improvements also happened in staff services (81.91), accommodation, and health, so all services in Armuzna are now above 81 points. Still, the gap with other locations remains visible, so evaluations are aimed at leveling quality, not just boosting the aggregate index.
Nationally, the 2026 Indonesian Hajj Service Satisfaction Index reached 83.28 points (satisfactory category), with overseas services at 82.71 and domestic at 83.85. The survey involved 14,400 pilgrims and stressed the importance of focusing fixes on Armuzna so that pilgrim satisfaction is more even in the future.
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